Thursday, May 26, 2011

Ms. Celeb.

When setting up the cheese dept in a local market, A very nice customer (whom we'll refer to as Ms. Celeb), asked if I would bring in yourt cheese since she "Really can only eat the yogurt stuff".  Happy to please (and thankful for the suggestion) I wrote it down to make sure I ordered it next week.

When the delivery arrived later in the week, I was dissappointed that the distributor had listed the yougurt cheese as "Out Of Stock". Just as I put down the invoice and looked up, there was Ms. Celeb. I was glad I had the proof right in my hand and assured her that I would check a few other vendors and try to get it in next week.

Roll forward to next week on a different day than last weeks delivery.

As I open this weeks delivery, I'm happy to open the loaf of yogurt cheese. I think to my self: I'll slice it and put the labels the company sent and set it out nicely for Ms. Celeb.....who is standing right in front of me. (Woa, where'd she come from? This is kinda weird)

She quickly recognized the label and said that "is the brand she hoped I would get, but is it lactose free?" Scratching my head, I thought "We never discussed lactose free."

Since we had the invoice in hand I decided to call the vendor who refered me to the producer.  Both Ms.Celeb and my self were happy to hear that all the products made by this producer were lactose free.

A couple of orders and deliveries later I decided to replace the yogurt cheese with prepacked packages and when this weeks delivery came in and I was checking off the invoice, who would appear at the precise moment I open the prepack yogurts?......that's right you guessed it Ms. Celeb.

And these packages don't say "Lactose Free" as Ms. Celeb. was quick to note. Quick and easy I made the call to the producer (as Ms Celeb. wasn't sure that EVERYTHING this company made was lactose free.)

The kind salesperson remembered my previous call and reassured me that the company was undergoing a label change
Which included the lactose free labeling. And was kind enough to answer a few questions I had and even E-mailed me a little info on lactose free cheese.

A few days later as a coworker and I were going over the PLU's on all the cheeses, I picked up the yogurt prepack to tell the story of what I went through to get this cheese. I looked around first to make sure no customers were in ear range and that it'd be ok to tell the story and Lo-and-behold, who was standing in the aisle? Ms. Celeb. So I introduced her to my co worker and let her continue her shopping. Later I  related my story to my coworker and reminded him that we were working on the yogurt cheese when she appeared.

He suggested that she might be a yogurt fairy.

......Do they have pots of gold or anything.

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